Experience.com
AI-powered CX analytics and reputation management platform
About the Project
Experience.com is a leading CX platform helping businesses collect, analyse, and act on customer feedback. Rayabhari Tech developed advanced NLP pipelines for sentiment analysis, automated review response generation, and intelligent insight extraction across millions of customer interactions.
Processing millions of unstructured customer reviews across platforms, extracting actionable insights at scale, and enabling businesses to respond intelligently without manual effort.
Built multi-language NLP sentiment models, GPT-based response generation, topic clustering for trend detection, and a real-time analytics dashboard surfacing actionable business insights.
Processed over 10 million customer reviews with 94% sentiment accuracy, reduced response time from days to minutes, and increased client NPS scores by an average of 18 points.
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Project Details
"The NLP work Rayabhari delivered is world-class. Our platform can now analyse and respond to customer feedback at a scale we never thought possible. A truly transformative partnership."
